This refund and cancellation policy outlines how you can cancel or seek a refund for a
product/service that you have purchased through the Platform.
Cancellation Policy
- Request Window: Cancellations will only be considered if the request is made
within 3 days of placing the order.
- Processing Exceptions: Cancellation requests may not be entertained if the
orders have been communicated to sellers/merchants listed on the Platform and they have
initiated the process of shipping them, or the product is out for delivery. In such an event,
you may choose to reject the product at the doorstep.
- Perishable Items: Skillence Technology Services does not accept cancellation
requests for perishable items like flowers, eatables, etc. However, refund/replacement can be
made if the user establishes that the quality of the product delivered is not good.
Damaged or Defective Items
In case of receipt of damaged or defective items, please report to our customer service team. The
request would be entertained once the seller/merchant listed on the Platform has checked and
determined the same at its own end.
Important: This should be reported
within 3 days of receipt of products.
In case you feel that the product received is not as shown on the site or as per your expectations,
you must bring it to the notice of our customer service within 3 days of receiving the product. The
customer service team after looking into your complaint will take an appropriate decision.
Warranty Items
In case of complaints regarding products that come with a warranty from the manufacturers, please
refer the issue to them directly.
Refund Processing
Refund Timeline: In case of any refunds approved
by Skillence Technology Services, it will take 10 business days for the refund to
be processed to you.
Contact Us
For any refund or cancellation requests, please contact our customer service team: